Refund and Returns Policy

1. Check Your Order in Front of the Delivery Person

* Important Guideline: Customers are strongly requested to inspect their parcel in front of the delivery representative before accepting the delivery.

Please check the following before the courier agent leaves:

• The delivered item is the exact product you ordered.
• The size, color, fabric, and design match your confirmed order specifications.
• The product is free from any transit damage, tears, or defects.
• The parcel quantity is accurate.

If you discover any defect, damage, or incorrect product, please return the package immediately to the delivery representative and notify our support hotline at +8801895626224 while the courier is present. Once delivery is accepted and the delivery person has left, claims regarding visible damage or incorrect items cannot be entertained.

2. Eligibility for Exchange or Return

An exchange or return request will be gladly accommodated under the following conditions:

• Transit Damage or Manufacturing Defect: The product was received damaged, torn, or defective upon delivery.
• Incorrect Product Sent: You received an item, design, or size different from what you ordered.
• Size Exchange: If the size does not fit comfortably, you may request an exchange for another available size of the same item.

3. Non-Returnable / Non-Exchangeable Conditions

Returns or refunds will NOT be accepted under the following circumstances:

• Claims made after the delivery representative has departed and delivery was accepted without objection.
• Products that have been worn, used, washed, altered, or damaged due to improper handling.
• Items returned without original tags, protective packaging, or invoice documentation.
• Minor color variations caused by photography lighting setups or display device calibrations.
• Change of mind after the delivery has been completed and accepted.

4. Return & Exchange Procedure

1. Immediate Inspection: Check your package in front of the delivery person.
2. Instant Notification: If there is an issue, call or WhatsApp our hotline at +8801895626224 immediately.
3. Replacement Dispatch: Once verified, our team will dispatch your replacement or exchange item in the fastest possible timeframe.

5. Refund Policy & Timelines

If an exchange is impossible due to stock exhaustion, or if a refund is approved by management:

• Refund Channel: Refunds are sent directly to your preferred Mobile Financial Account (bKash, Nagad, Rocket) or Bank Account.
• Processing Timeline: Approved refunds are completed within 5 to 7 business days following parcel inspection.
• Delivery Charges: If the return is due to an error from Kinbo (wrong or damaged product), Kinbo covers 100% of return shipping costs. For customer-requested size exchanges where the original order was fulfilled correctly, standard courier charges apply.

6. Customer Care & Support

For return, exchange, or refund assistance, our dedicated team is here to help: